Privacy Policy

Privacy policy
1. Collection, processing and use of personal data
We do not collect any personal data from you when you visit this website. Personal data is only collected if you provide us with it yourself via our contact form. This data is used exclusively to answer your request and is deleted afterwards.

2. Use of own cookies
When certain pages are called up, a so-called "session cookie" is set. This is a small text file that is automatically deleted from your computer at the end of the browser session. This file is only used to be able to use certain applications. With most web browsers you can change the settings so that your browser does not accept new cookies or you can have received cookies deleted. How this works for your browser can usually be found in its help function.

3. Server log files
As with every connection to a web server, the server of our web hosting provider cyon in Basel, Switzerland (please check and if necessary, change to your own hosting provider) logs and stores specific technical data. These data include the IP address and operating system of your device, the data, the access time, the type of browser and the browser request including the origin of the request (referrer). This is necessary for technical reasons in order to provide you with our website. The web hosting provider protects this data against unauthorized access with technical and organizational measures and does not pass it on to third parties. Where we handle personal data in this process, we do so because we are interested in providing you with the best possible user experience and in ensuring the security and stability of our systems.

4. Google analytics 
This website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site.

Google uses this information to evaluate your use of the website on behalf of the operator of this website, to compile reports on the website activities and to provide further services to the website operator in connection with the use of the website and the Internet. The IP address transmitted by your browser within the scope of Google Analytics is not combined with other data from Google.

You can disable the storage of cookies or delete them again by making the appropriate setting in your browser.

5. Newsletter 
If you have registered for our newsletter with your e-mail address, we will store and use your e-mail address for sending our newsletter with information and advertising about us until you have unsubscribed from our newsletter.

For our newsletter service we use the newsletter service "Mailchimp" of Rocket Science Group LLC, 675 Ponce de Leon Ave NE, Suite 5000 Atlanta, GA 30308.

If you register your e-mail address to receive the newsletter, it will first be stored at MailChimp for the purpose of sending an e-mail to the owner, in which he/she can confirm the registration for the newsletter ("Double-Opt-In"). After such a confirmation, the e-mail address is stored permanently at MailChimp until you unsubscribe from the newsletter or until we delete it. MailChimp stores the date of registration as well as the IP address, under which the registration was made. Your IP address will not be used for any further purpose.

Please note that the data collected and used via MailChimp is stored and processed on computers in the USA. With your consent to receive our newsletter you agree to this. Furthermore, we have concluded a data processing contract with MailChimp based on the so-called EU standard contract clauses. Your e-mail address will not be passed on to third parties in any other way.

You can unsubscribe from our newsletter at any time. Every email with our newsletter contains an unsubscribe link. You can also revoke your consent to the use of your e-mail address at any time for the future. To do so, please use the contact options provided below.

6. Email and SMS
For our mail service to inform you about the status of your order we use the automated email service "Mailgun", Mailgun Technologies, Inc. 112 E Pecan St #1135 San Antonio, TX 78205. Under the following link you will find the privacy policy of Mailgun:

Please note that the data collected and used via Mailgun is stored and processed on computers in the USA. 

For our SMS service we work together with "Vonage" Vonage Limited (company number 05199171), 25 Canada Square Level 37, London, England E14 5LQ. Please click on the following link to read Vonage's privacy policy:

7. Webshop
We inform you that for the purpose of an improved shopping experience and for later contract processing, the webshop operator uses cookies to store the IP data of the connection owner, as well as the name, address and means of payment of the buyer.

The data provided by you is necessary for the fulfillment of the contract or the implementation of pre-contractual measures. Without this data we cannot conclude the contract with you. No data will be transmitted to third parties, with the exception of the transmission of credit card data to the processing bank institutes/payment service providers for the purpose of debiting the purchase price, to the transport company/forwarding agent commissioned by us for the delivery of the goods and to our tax advisor for the fulfilment of our tax obligations.

After cancellation of the shopping process, the data stored with us will be deleted. In the case of a contract conclusion, all data from the contractual relationship will be stored until the expiry of the tax law retention period (10 years). The data name, address, purchased goods and date of purchase will be stored until the end of the product liability period (10 years).

8. Your rights
You are entitled to the rights of information, correction, deletion, restriction, data transferability, revocation and opposition. If you believe that the processing of your data violates data protection law or your data protection rights have otherwise been violated in any way, you can complain to the supervisory authority.

You can reach us at the following contact details:

Biocow sàrl, Chemin des Croires 8, 1872 Troistorrents

[email protected] 

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